COVID-19 Update: We are still accepting and shipping orders. For Store Pickup orders call (651) 797-6000 Details
Free Shipping* for orders over $119* Details
As the Coronavirus (COVID-19) continues to have an increased impact on our communities, we want you to know that we are monitoring the situation closely and are following updates and guidelines provided by the CDC and other government authorities to help keep you and our employees safe and healthy.
Order Fulfillment: USPS and UPS are maintaining regular pickup/delivery schedules and shipments from most of our suppliers continue to arrive. We will have just one employee in the warehouse at a time and continue to ship orders daily until further notice. We will try our very best to ship orders out promptly as we have always done, but we ask for your understanding in case of the occasional delay. USPS and UPS delivery guarantees may not apply during this time.
Email/Phone Support: We will continue to offer daily customer support Monday-Saturday via phone and email. We have all employees who are answering phones and emails working from home.
Thank you for your ongoing support of our small business. We appreciate your loyalty and patience while we navigate this together.
Free Shipping On Any Orders $119 Or Larger: We offer free shipping on any orders $119.00 or larger, and we also cover the shipping on your first exchange only, but only in the 48 Contiguous United States. Call before you order though, we'll reduce the chances of you having the hassle of a return in just one brief phone call. (651) 797-6000. For details on how free shippng is affected by returns, click here to read our return policy.
Free Shipping On Sock Orders $70 Or Larger: We offer free shipping on any sock orders $70.00 or larger, but only in the 48 Contiguous United States. Call before you order though, we'll reduce the chances of you having the hassle of a return in just one brief phone call. (651) 797-6000. For details on how free shippng is affected by returns, click here to read our return policy.
If you're at all uncertain about fit, or a possible return, PLEASE CALL US!! (651) 797-6000
Returns may be sent back to:
XLfeet 242 Fillmore Ave E St Paul, MN 55107
Return and Exchange FAQ
Return Shipping Charges
Exchanges: XLFeet covers the round trip shipping for items with a value of $119.00 or greater for the first exchange only in the 48 contiguous states. The item being exchanged for must be valued at $119.00 or above. If it was your intent to acquire some XL/Wide Footwear that fits, we want to work with you to make this happen. Due to how differently all styles and brands fit, exchanges can only be requested by calling and speaking to us at (651) 797-6000. Orders which had free shipping revoked due to the high return rate of a brand or width as indicated on the customer's sales order do not qualify for exchanges.
Returns For Refund (customer paid for inital shipment): The customer is responsible for the return shipment, and XLfeet will refund the full value of the returned item(s) only. All Shipping Charges are non-refundable
Free Shipping: Any orders with free shiping that are refunded, where the refund causes the order total to drop below $119.00 (or sock orders that fall below $70), will have a $9.99 restocking fee deducted from the refund.
Refund/Return Period: We allow the return of the item(s) for refund or exchange inside of 60 days from the date of purchase. Items returned outside of the 60 day period will not be credited, and the customer is responsible for all shipping to have them returned if they wish to have them back.
Return To Sender: In the event an order comes back to XLfeet as "Return To Sender" the merchandise will be refunded less any shipping charges up to $20.00. In most cases return to sender fees billed to XLfeet far exceed $20.00, but the most XLfeet would ever deduct from a customer's refund is $20.00. It is the customer's responsibility to provide a valid shipping address. If the customer is aware a specific carrier is unreliable in their area, it's their responsibility to choose a different carrier, or call us before the order ships to specify the carrier. CAUTION: The shipping methods Free Shipping and Flat Rate Shipping allow XLfeet to pick the least expensive carrier.
Condition of the Returned Item(s)
We ship new merchandise to you, so please extend us the same courtesy and ship new merchandise back to us. Make sure footwear is tried on a clean carpeted surface, and keep all packaging and paperwork. Used footwear will not be accepted and may be returned to the customer at the customer's expense.
When preparing your package and items for return or exchange, please follow the examples below:
Condition of Packaging
Condition of Socks We cannot accept socks that have been removed from the original packaging. Please make sure that both the hook holder and Sticker/Cardboard Sleeve are unopened and still intact.
Condition of Products We cannot accept shoes that are dirty, show any signs of wear, or contain debris of any kind in the tread, regardless of where they were tried on.
Damaged / Defective Items If your items are damaged or defected, please submit a warranty on our warranty page. The customer is responsible for any shipping costs not covered by the manufacturer. Warranty claims may only be accepted within 6 months from date of purchase.
Orders with a quantity of 3 or more boots/shoes may be held at our discretion. We are very knowledgable about how all of our footwear fits, and most of it fits differently. It's mutually beneficial for us to speak with the customer and ship what we determine to have the best chance of fitting, than to ship several pairs accross the country and back at great expense to see if one, let alone any of the items fit. Historically orders with 3 or more pair end up with all pairs being returned, they've proven to not be sustainable, and rarely make for happy customers. Instead of throwing spagetti at the wall to see what, if anything sticks, call us at (651) 797-6000 to speak with a fit expert so we can share our expertise and lower your chances of a return.
Clearance itesms do not have any warranty.
Address Correction Fees
Any fees charged for address corrections will passed along to the customer in full. It is the customer's responsibility to provide a correct/valid shipping address.