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SMS Privacy Policy

The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Version 1.0 Effective Date: September 26, 2023

Note: This Policy is for SMS Marketing Only - This does not supersede XL Feet’s Privacy Policy available here.

At XL Feet, we value your privacy and make every effort to respect your wishes and personal information. In line with this commitment, we have established the following policy for the use of our SMS marketing service. Please read it carefully to understand how we collect, use, and manage your phone numbers.

COLLECTION OF PHONE NUMBERS

We collect your phone numbers only when you voluntarily provide them to us, for example, during transactions, inquiries, or when you sign up for our promotional messages. You can opt in to receive these SMS messages either by clicking on the welcome pop-up (which shows to new users) or in the checkout by checking your SMS sign-up and providing your phone number.

USE OF PHONE NUMBERS FOR SMS

Your phone numbers are primarily used to provide you with personalized services, updates, and promotional offers. These text messages may relate to our products, services, discounts, or any updates that we think may interest you. We may also provide special discounts or offers through SMS messages. SMS messaging charges may be applied by your carrier. We will only share your phone number with our SMS provider, subject to their privacy policy. We use Klaviyo to send all SMS communications to users who have opted in. Please view Klaviyo's privacy policy here https://www.klaviyo.com/legal/privacy/privacy-notice with information on how they use user information.

OPTING OUT OF MARKETING MESSAGES

If at any time you wish to stop receiving marketing SMS from us, you can opt out by

  • Texting STOP to opt-out
  • Texting UNSUBSCRIBE to opt-out
  • Texting CANCEL to opt-out
  • Texting QUIT to opt-out

Please note that the opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us.

PRIVACY OF PHONE NUMBERS

Once you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party.

ACCESS TO PROMOTIONS AND DISCOUNTS

You do not need to sign up for SMS Messages to receive information about current promotions. Codes and promotions are available for a limited time and may be changed or removed at any time.

CHANGES TO THIS POLICY

We may periodically update this policy. We will notify you about significant changes in the way we treat your information by placing a prominent notice on our site.

We thank you for your understanding and cooperation. If you have any questions or concerns about this policy, please feel free to contact us at (651) 797-6000.