Returns

How to Start a Return or Exchange

Start your return online through our returns portal HERE. You'll receive next steps and a shipping label. Prefer to talk it through first? Call us at (651) 797-6000 and a fit expert will help.

Checkout+ Return Coverage

Checkout+ is an optional add-on you can select at checkout. Add it and you're covered two ways:

Return Coverage: Your return shipping label is covered on eligible returns and exchanges, so you don't pay to send items back.

Checkout+ must be selected at checkout. It is non-refundable and cannot be added after an order is placed.

By opting out of Checkout + , you are acknowledging that you will be responsible for the cost of return shipping with a discounted return label in our returns portal. We are unable to make adjustments to this service once your order has been shipped.

  • Items are eligible for a refund if the return is initiated within 30 days of delivery. Returns initiated within 60 days of delivery qualify for store credit or an exchange.
  • Footwear: Must be returned in the original shoe box and in new condition.
  • Socks: Must be unworn, unwashed, and have original tags and labels intact.
  • All items must be free of stains, permanent marks, wear, etc.
  • Items marked as Clearance cannot be returned.
  • We do not refund any original shipping charges.
  • All items must be shipped back in their original packaging, inside a shipping container. Items shipped in the original packaging without a shipping container will be rejected. If possible, please reuse the XLfeet shipping box/bag your order arrived in.

* Items that are returned in worn or used condition or missing the original shoe box cannot be accepted and will be rejected. If your return is rejected, we will notify you by email with the reason for rejection and you can request the item be shipped back to you. You must contact us within 30 days of the rejection to request the item’s return, and you will be responsible for the additional return shipping costs.

Refund and Exchange Processing Time

  • Returns are typically processed within 3 - 5 business days of receipt at our warehouse. Once your return has been processed, you will receive an email from XLfeet notifying you. Please allow 3-5 days for your bank to process the refund. 
  • Exchange orders will be shipped within 3 - 5 business days of your return being received. Please watch your email for shipping updates.

Defective Items

  • We offer a limited 6-month manufacture warranty.
  • Warranty claims are eligible for replacement or store credit only.
  • Processing times for warranty claims averages two weeks. We’ll keep you updated throughout the process and reach out with the next steps when your warranty claim has been completed.

Return To Sender:

In the event an order comes back to XLfeet as "Return To Sender" the merchandise will be refunded less any shipping charges.  It is the customer's responsibility to provide a valid shipping address.  If the customer is aware a specific carrier is unreliable in their area, it's their responsibility to choose a different carrier, or call us before the order ships to specify the carrier.  CAUTION: The shipping methods Free Shipping and Flat Rate Shipping allow XLfeet to pick the least expensive carrier.  

Address Correction Fees

Any fees charged for address corrections will passed along to the customer in full. It is the customer's responsibility to provide a correct/valid shipping address.

Returns Mailing Address

Returns may be sent back to:
XLfeet
242 Fillmore Ave E
St Paul, MN 55107

Free Shipping Restocking Fee

Any orders with free shipping that are refunded, where the refund causes the order total to drop below $150.00 (or sock orders that fall below $80), will have a $12.00 restocking fee deducted from the refund.

Restocking Fee Example: If you ordered a pair of boots that cost $150 and they were sent to you with free shipping, once they are returned and the $150 is refunded, your order total drops to $0.00; it no longer qualifies for free shipping and the $12.00 restocking fee will be deducted from the refund. If you ordered $80 or more of socks and they were sent to you with free shipping, a refund of any or all of the socks that drops your order total below the $80 sock free shipping threshold will likewise have the $12.00 restocking fee deducted from the refund.

Preparing Your Return

Please try footwear on a clean carpeted surface, and keep all packaging and paperwork. There should be no tape or shipping labels on the manufacturer's box. The manufacturer's box must be shipped back in a separate box; if the manufacturer's box is not shipped back in a separate box, the return will be refused.

Condition of Packaging

XLfeet Package Return Condition

Condition of Socks
We cannot accept socks that have been removed from the original packaging. Please make sure that both the hook holder and Sticker/Cardboard Sleeve are unopened and still intact.

XLfeet Sock Return Conditions

Condition of Products
We cannot accept shoes that are dirty, show any signs of wear, or contain debris of any kind in the tread, regardless of where they were tried on.

XLfeet Product Return Condition

Damaged or Defective Items: Warranty Process

If your items are damaged or defective, please email customercare@xlfeet.com so we can go over the warranty process. It varies significantly with each brand. The customer is responsible for any shipping costs not covered by the manufacturer. Warranty claims may only be accepted within 6 months from date of purchase. The warranty is a limited warranty and is based on the discretion of the manufacturer.

Clearance Warranty

Clearance items do not have any warranty.

Jumbo Orders

Orders with a quantity of 3 or more boots/shoes may be held at our discretion. We are very knowledgeable about how all of our footwear fits, and most of it fits differently. It's mutually beneficial for us to speak with the customer and ship what we determine to have the best chance of fitting, rather than to ship several pairs across the country and back at great expense to see if one, let alone any of the items, fit. Historically, orders with 3 or more pairs end up with all pairs being returned; they've proven to not be sustainable, and rarely make for happy customers. Instead, call us at (651) 797-6000 to speak with a fit expert so we can share our expertise and lower your chances of a return.