Returns

How to Start a Return or Exchange

Start your return online through our returns portal HERE. You'll receive next steps and a shipping label. Prefer to talk it through first? Call us at (651) 797-6000 and a fit expert will help.

Checkout+ Return Coverage

Checkout+ is an optional add-on you can select at checkout. Add it and you're covered two ways:

Return Coverage: Your return shipping label is covered on eligible returns and exchanges, so you don't pay to send items back.

Checkout+ must be selected at checkout. It is non-refundable and cannot be added after an order is placed.

By opting out of Checkout + , you are acknowledging that you will be responsible for the cost of return shipping with a discounted return label in our returns portal. We are unable to make adjustments to this service once your order has been shipped.

  • Items are eligible for a refund if the return is initiated within 30 days of delivery. Returns initiated within 60 days of delivery qualify for store credit or an exchange.
  • Footwear: Must be returned in the original shoe box and in new condition.
  • Socks: Must be unworn, unwashed, and have original tags and labels intact.
  • All items must be free of stains, permanent marks, wear, etc.
  • Items marked as Clearance cannot be returned.
  • We do not refund any original shipping charges.
  • All items must be shipped back in their original packaging, inside a shipping container. Items shipped in the original packaging without a shipping container will be rejected. If possible, please reuse the XLfeet shipping box/bag your order arrived in.

* Items that are returned in worn or used condition or missing the original shoe box cannot be accepted and will be rejected. If your return is rejected, we will notify you by email with the reason for rejection and you can request the item be shipped back to you. You must contact us within 30 days of the rejection to request the item’s return, and you will be responsible for the additional return shipping costs.

Refund and Exchange Processing Time

  • Returns are typically processed within 3 - 5 business days of receipt at our warehouse. Once your return has been processed, you will receive an email from XLfeet notifying you. Please allow 3-5 days for your bank to process the refund. 
  • Exchange orders will be shipped within 3 - 5 business days of your return being received. Please watch your email for shipping updates.

Defective Items

  • We offer a limited 6-month manufacture warranty.
  • Warranty claims are eligible for replacement or store credit only.
  • Processing times for warranty claims averages two weeks. We’ll keep you updated throughout the process and reach out with the next steps when your warranty claim has been completed.

Return To Sender:

In the event an order comes back to XLfeet as "Return To Sender" the merchandise will be refunded less any shipping charges.  It is the customer's responsibility to provide a valid shipping address.  If the customer is aware a specific carrier is unreliable in their area, it's their responsibility to choose a different carrier, or call us before the order ships to specify the carrier.  CAUTION: The shipping methods Free Shipping and Flat Rate Shipping allow XLfeet to pick the least expensive carrier.  

Address Correction Fees

Any fees charged for address corrections will passed along to the customer in full. It is the customer's responsibility to provide a correct/valid shipping address.